***CHANGES TO THE APPOINTMENTS SYSTEM***
From Monday 21st July, patients will have noticed a change in the way appointments are made, and have been offered greater choice in the type of appointment they have.
Please note the following:
1. For routine and follow-up appointments, there is more capacity for advanced bookings.
2. For on-the-day and urgent appointments, a new system has been introduced. When your call is answered by a receptionist, you will be asked some brief questions which helps us to triage your call. You will then be offered either a telephone discussion with the on-call GP, or a same day face-to-face appointment. We recognize that some problems can be resolved over the telephone and patients may find this more convenient than attending surgery. The on-call GP will aim to call you back within two hours. He or she may subsequently book you in for a face-to-face consultation should this be appropriate.
3. To effectively triage your call, the receptionist will ask you to briefly describe the nature of the medical problem. The GP on-call finds this information extremely useful. We fully respect patients' right to privacy and understand that some patients would rather not disclose this information to reception staff.
4. Same day appointments may be booked online which avoids the need to call the surgery at a time which may be inconvenient for some patients, such as those commuting to work. Please ask a member of staff for further information regarding our online services.
WELCOME TO THE PEARTREE PRACTICE ONLINE
The doctors and staff at The Peartree Practice Welwyn Garden City are proud to offer the highest standard of patient-centred healthcare. The surgery operates across 3 sites at Peartree Lane Surgery, Moorswalk Surgery and Hollybush Surgery.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations, joint injections, learning disability health-checks and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please explore the site: we would welcome your feedback.
If you wish to use the website to order repeat prescriptions or book an appointment on line, please speak to the receptionist first and ask for authorisation to use these facilities. They will print out your Logon ID and Passcode which you will need to register on line.
(Site updated 20/08/2014)